If you have any problems accessing or listening to the audio materials on this site, try the solutions below, and please contact us if the problem persists...
1. Make sure the sound on your computer is working. Are the speakers off or muted? Does it make other sounds that you can hear?
2. The Audio Player we use (that lets you hear the recordings directly from the webpage) requires a recent version of the "Flash Player" plugin. 98% of all computers already have the required plugin installed, but you can make sure you have the latest version by going to www.adobe.com/go/getflashplayer and following the instructions there.
3. If your browser is Internet Explorer, you may need to click anywhere in the Audio Player to activate it. In other words, the buttons in the player won't work until you've clicked at least once. This does not apply if your browser is Firefox, Safari, Opera, etc.
4. Are you using a slower (dial-up) connection? If so, your connection may be too slow to keep up with the audio data stream. There are two solutions:
(a) Download the audio file first, and then play it from your computer. To do this, right-click the download link (or Ctrl+click on a Mac) to open a pop-up menu. Depending on which web browser you use, you then select "Save Target As..." (Internet Explorer), "Save Link As..." (Firefox), or "Download Linked File" (Safari), from the pop-up menu. Be sure to remember where you saved the audio file (e.g., on your Desktop or in a special folder).
(b) Using the Audio Player, click the play button to start the audio stream, and then click it again to pause the player. Wait a couple of minutes while the audio data preloads, then click the play button again.