Use the following guide to make sure you get the email you want to receive from us. To get a test email sent to you from us, click here.

Q: I haven't received the email I was supposed to get from EnjoyParenting.com... What's up?

Q: I subscribed to The Daily Groove but am not receiving some (or any) of the daily emails. Help!

A: Our email delivery systems have been thoroughly tested, and The Daily Groove is sent out every weekday. So the problem is most likely caused by something between us and you. The most common cause is automated spam filters that mistake our emails for spam (unsolicited commercial email) and block them. Here's what you can do to prevent that...

Solutions

1. Are you sure you have given us the correct email address? If not, contact us for assistance.

2. Add the following addresses to your Addressbook or Contact list:

This will prevent most spam filtering systems from blocking our emails. Specific instructions are available for...

• Yahoo! Mail
• Gmail (Google Mail)
• Hotmail/MSN
• AOL.com

3. Depending on how your email account's spam filtering works, you may be able to add the above email addresses to a "whitelist" or a list of Allowed Senders (the terminology will vary depending on your email software). Better yet, you might be able to add the domain name "enjoyparenting.com" to an Allowed Domains list. See your email software's Help menu for details, or call for free assistance by telephone.

4. It's possible that more than one spam filtering system may be affecting your email. For example, most Internet Service Providers (ISPs) block a lot of spam before it gets anywhere near your Inbox, and some ISPs use aggressive filtering systems that block legitimate emails along with the spam. If you're missing a lot of wanted email, you might contact your ISP and ask them to use a less agressive filter. Or you might just ask them to whitelist enjoyparenting.com. (If they ask, our mail server is "s1.enjoyparenting.com" and our IP address is 69.36.8.182)

Once your email gets downloaded to your Inbox, the email software installed on your computer may have its own spam filter that sends suspected emails to a special folder or mailbox labeled Spam, Junk, or Bulk. Check that folder for email from EnjoyParenting.com, and if you find one, open it and then "tell" the filter that it's not spam. (Look for a button or link that says "Not Spam" or "Not Junk" or something like that.)

5. You may have accidently clicked on "This Is Spam" (or similar spam reporting feature) while viewing an email from EnjoyParenting.com. If you do that, our email address gets added to a blacklist and all future emails from us are blocked. If you have a Blocked Senders list, make sure the above addresses are not listed.

6. Sometimes the Internet slows down and email gets delayed a few minutes. If you've tried all the other solutions, you might just wait a few minutes and try again.

Bypassing Spam Filters: Instructions for...

• Yahoo! Mail
• Gmail (Google Mail)
• Hotmail/MSN
• AOL.com

For Yahoo! Mail Users (you@yahoo.com)

Last updated: December, 2006

The best way to make sure you receive emails from EnjoyParenting.com is to create a custom mail filter which will override Yahoo's spam filter. This is easy and takes less than a minute. Here's how...

If you're not already logged in to Yahoo Mail (in your web browser), go to mail.yahoo.com and log in.

1. Click on the Options link near the upper right corner of your web browser. (If you're using the newer version of Yahoo Mail, click Options and then "Mail Options" in the popup menu.)
2. Click on the Filters link, which is either near the center or left side of the webpage, depending on your version of Yahoo Mail. (Then, if you see a link that says "Create or edit filters", click on it.)
3. Click the Add button to open the Add Message Filter page.
4. On the Add Message Filter page, enter the following:
1. An optional filter name, such as "enjoyparenting".
2. On the first line of the form, marked "From header", select "contains" and enter enjoyparenting in the text box (there is no space between the words in "enjoyparenting")
3. Where it says "Then... Move the message to", select Inbox (or wherever you want it to go).
4. Click the Add Filter button.
5. Click here to get a test email sent to you from us.
6. Return to the main Mail page and click on the Check Mail button.

For additional help, see this Yahoo Mail help page: "I’m not receiving email someone sent me. Why?"

For Google Mail Users (you@gmail.com)

Last updated: December, 2006

Adding our email addresses to your Gmail contacts guarantees that Gmail won't accidently filter the emails you've requested.

If you're not already logged in to Gmail (in your web browser), go to www.gmail.com and log in, then...

1. Click on Contacts (on the left side of the webpage)
2. Click on Create Contact (below the "Search the Web" button).
3. Enter lists@enjoyparenting.com in the "Primary Email" text box. The other fields can be left blank.
4. Click on Save.
5. Repeat the above steps to add info@enjoyparenting.com to your contacts also.
6. Click here to get a test email sent to you from us.
7. Return to your Inbox and click on the Refresh link.

For Hotmail & MSN Users (you@hotmail.com or you@msn.com)

Last updated: December, 2006

Adding our email addresses to your Hotmail "safe list" prevents accidental filtering of emails you've requested. If you're not already logged in to Hotmail (in your web browser), go to www.hotmail.com or www.msn.com and log in, then...

1. From your Inbox, click on Options
2. Click on Junk E-Mail Protection.
3. Click on Safe List.
4. Enter enjoyparenting.com in the address/domain text box, then click the Add button.
5. Click here to get a test email sent to you from us.
6. Return to your Inbox and check for new mail.
7. If you are still not receiving email from us, go to Options > Junk E-Mail Protection > Block Senders and remove any addresses @enjoyparenting.com that might have been listed accidentally.

For AOL Mail Users (you@aol.com)

Last updated: December, 2006

Adding our email addresses to your AOL Address Book prevents accidental filtering of emails you've requested. Add both of these addresses:

NOTE: Your AOL Address Book is different from your Windows or Mac OS Addressbook.

Click here to get a test email sent to you from us.

Feel free to contact us if you need assistance.